Terms and Conditions

Welcome to The Good Human Pet, your trusted provider of digital products.

Please read these Terms and Conditions carefully before using our website or purchasing any of our digital products.

By accessing or using The Good Human Pet, you agree to be bound by these Terms and Conditions, our Privacy Policy, Cookie Policy, and any other applicable policies. If you do not agree with any part of these Terms, you should not use the website or purchase our products.

1. Use of the Website

Eligibility

You must be at least 18 years old, or have reached the age of legal majority in your country of residence, to use this website and enter into a binding agreement.

By accessing or using the website, you confirm that you are legally permitted to do so.

Limited License

We grant you a limited, non-exclusive, revocable, and non-transferable license to access and use this website for personal and non-commercial purposes, in accordance with these Terms.

You may not copy, reproduce, distribute, resell, modify, publish, or commercially exploit any part of the website or its digital products unless you have received prior written permission.

2. User Accounts and Access

Certain products or services may require you to provide an email address, create an account, or access a protected digital area.

You are responsible for maintaining the confidentiality of your login credentials and for all activities performed through your account.

You agree to provide accurate and current information and to contact us promptly if you believe that your account or access information has been used without authorization.

3. Digital Products

The Good Human Pet provides digital products, which may include ebooks, guides, worksheets, checklists, templates, audio materials, digital toolkits, and other downloadable or online educational resources.

Digital products are provided for personal use only unless otherwise expressly stated.

Purchasing a digital product does not transfer ownership of the intellectual property contained in that product.

You may not reproduce, share, resell, redistribute, sublicense, upload, publish, or commercially exploit purchased digital products without prior written authorization from The Good Human Pet.

4. Payments

Payment is required at the time of purchase unless otherwise stated.

Available payment methods will be displayed during checkout and may be processed by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount shown at checkout.

Prices may be displayed in different currencies depending on the offer, market, payment provider, or checkout configuration.

5. Refunds and 14-Day First-Step Guarantee

Certain digital products sold by The Good Human Pet may include a voluntary refund guarantee where this is expressly stated on the relevant sales page or checkout page.

For The Puppy Blues Reset™, the 14-Day First-Step Guarantee applies. Open the Reset and try the C.A.L.M. Method™ or one quick-action tool. If it is not useful for your situation, email support@thegoodhumanpet.com within 14 calendar days of purchase using the email address entered at checkout. Briefly identify which tool you tried.

If these conditions are met, we will refund the purchase price to the original payment method.

Any product-specific refund conditions stated on the applicable sales page or checkout page form part of these Terms. This voluntary guarantee is additional to, and does not limit, any mandatory consumer rights or remedies available under applicable law.

6. Digital Delivery

Digital products are generally delivered electronically after successful payment.

Delivery may occur through:

Email

A download page

A customer account

A secure access link

A digital platform or membership area

You are responsible for providing a valid email address and ensuring that you can receive communications related to your purchase.

If you experience problems accessing a purchased product, contact support@thegoodhumanpet.com.

7. Intellectual Property

Unless otherwise stated, the website, brand elements, written content, graphics, logos, designs, product names, digital products, downloads, frameworks, and other materials provided by The Good Human Pet are owned by or licensed for use by the business operating The Good Human Pet and are protected by applicable intellectual property laws.

All rights not expressly granted under these Terms are reserved.

The Good Human Pet name, branding, product names, and original materials may not be used in a manner that suggests affiliation, endorsement, ownership, or authorization without prior written permission.

8. Educational and Informational Purpose

The digital products and content provided by The Good Human Pet are intended for educational and informational purposes.

They are not intended to replace professional veterinary, medical, psychological, legal, financial, or other professional advice.

You remain responsible for decisions regarding your own circumstances and the care, health, safety, and wellbeing of your pet.

Where professional assistance is appropriate, you should consult a qualified professional.

9. No Guaranteed Results

We aim to provide useful and high-quality digital resources, but individual experiences and results may vary.

We do not guarantee any particular outcome, result, improvement, financial benefit, behavioral change, or other specific result from using our products or website.

Testimonials, examples, or customer experiences, if presented, do not guarantee that you will achieve the same outcome.

10. Limitation of Liability

To the maximum extent permitted by applicable law, The Good Human Pet and its operator will not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to the use of, or inability to use, the website or digital products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

11. Third-Party Services and Links

Our website may use or contain links to third-party websites, payment processors, platforms, tools, or services.

We are not responsible for the content, availability, policies, security, or practices of third-party services that we do not control.

Your use of third-party services may also be subject to their own terms and privacy policies.

12. Prohibited Use

You agree not to use the website or digital products:

For unlawful or fraudulent purposes

To interfere with website security or functionality

To gain unauthorized access to systems or accounts

To distribute malware or harmful code

To reproduce or distribute protected content without authorization

To resell or commercially exploit our digital products without permission

To infringe intellectual property or other legal rights

13. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, products, business practices, or legal obligations.

Updated Terms will be published on this website.

Your continued use of the website following publication of updated Terms may constitute acceptance of the revised Terms where permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Italy, subject to any mandatory consumer protection laws that may apply based on the customer's country of residence.

Nothing in this provision is intended to deprive consumers of protections or rights granted by applicable mandatory law.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

The Good Human Pet

Business Operator: The Good Human Pet

Email: support@thegoodhumanpet.com